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1-800-371-9319
Placing an Order
Our order fulfillment and customer service is provided by Franks
Marketing Group in Norwalk, Ohio. Orders can be placed 24 hours a day, 7 days a week
here on the sandwichcooker.com web site. On-line ordering is straightforward, safe,
and convenient; simply click the “Add to Basket” button from any product page on
the web site and then follow the subsequent instructions.
When you are finished shopping and ready to pay for your purchases, click any "View Basket" button found throughout our web site. You will be returned to your shopping cart to proceed to the checkout, where you will enter your payment and shipping information.
Shipping Costs
Shipping Costs are simple. A charge of $7.95 for ground service.
This service is usually UPS but can be the United Postal Service as well.
Free Merchandise / Promotional Items
Often times we include small "freebies" in the
orders we ship. These are given as tokens of appreciation to say thank you for choosing
to shop with us. We do not guarantee the availability of any free merchandise or
promotional items not charged for. We reserve the right to make substitutions of
other free merchandise, or choose to not include a free item at all if none are available.
In other words, we will not hold back your order simply because we don't have anything
free in hand to place in your box.
Payment and Sales Tax
Presently, Franks Marketing Group accepts credit card payments
from Visa, Master Card and Discover.
Because Franks Marketing Group operates in Ohio, we are required to collect 7% sales tax on orders shipped to a Ohio address. Those who live outside Ohio will not be charged sales tax for orders placed on Franks Marketing Groups Sites, but may want to consult applicable tax laws in their state.
Order Status
If you'd like to check the status of your order, we encourage you to
refer to your order confirmation where you will find the lead time for the items
you ordered. Please note that the shipping times reflected are approximate. Items
that are in stock usually ship within 7 days of receiving your order. Items that
are not in stock, you'll be contacted with a resolution.
If you wish to speak with a customer service team member, call us toll free at 1-800-371-9319. You can also email customerservice@sandwichcooker.com with any questions or comments regarding your order or product availability.
Return Policy
We strive to maintain an inventory of only the best open fire cooking
tools and camp gear available. When packaging your order, we manually inspect all
items we are shipping in order to ensure that you are receiving the quality merchandise
that you expect. Although returns to our warehouse are rare, we do realize that there
are occasional times when items must be sent back to us. If you are in a situation
that requires you to make a return to us, please follow these simple guidelines for
the fastest resolution.
Due to the nature of our items sold, most products have a 30 day return policy. Please note that not all products have the return policy. If you have questions please call 1-800-371-9319.
To return a product call 1-800-371-9319 for an RA number in which you'll need to place in the box with your product. If you return your unused product in the original box, not damaged, you will receive your credit equal to 100% of your order, minus 15% restocking fees. Please note that you, the consumer, must pay for shipping charges for returns, unless the return is being made due to an error on our part.
Return products to:
Franks Marketing Group
57 N Prospect Street
Norwalk, Ohio 44857
For fastest service, please do not return products without an RA number
Homeland Security Shipping Security Notice:
During times of heightened national security,
the nature of the products we ship may cause your order to be delayed and opened
for inspection. This is particularly true with pie irons, forks and other items that
must be packed in long, narrow boxes. Because of the weight, density of metal content,
and uneven weight distribution in some packages, it is understandable for these parcels
to be considered suspicious. If your order takes a little longer than normal to reach
you, or appears to have been opened in transit, don't be alarmed. Report any damage
or excessive delays to us at once for investigation.
We use UPS
c/o sandwichcooker.com
57 N Prospect Street
Norwalk, Ohio 44857
Toll Free: 1-800-371-9319
Info@sandwichcooker.com